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Privacy Policy

Last updated: March 2026

1. Introduction

Climb Mount Kenya ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (climbmountkenya.org) or book a guided trek with us. We are based in Nanyuki, Kenya, and comply with the Kenya Data Protection Act, 2019.

2. Information We Collect

We collect information that you voluntarily provide when you:

  • Submit an enquiry or booking form (name, email, phone, preferred route, group size, dates, residency status)
  • Contact us via email, phone, or WhatsApp
  • Subscribe to our newsletter or trek updates

We also automatically collect certain technical data when you browse our website, including IP address, browser type, device information, pages visited, and referring URL. This data is collected via cookies and standard web server logs.

3. How We Use Your Information

We use your personal information to:

  • Respond to your trek enquiries and provide custom itineraries
  • Process bookings, payments, and KWS park fee registration
  • Communicate trek logistics, safety briefings, and updates
  • Improve our website, services, and user experience
  • Send occasional marketing communications (only with your consent)

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Sharing

We may share your information with:

  • Kenya Wildlife Service (KWS) — Required for park entry registration. KWS requires trekker names, nationality, and passport/ID numbers.
  • Payment processors — To process your booking payments securely.
  • Emergency services — In the event of a medical emergency during your trek.

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential cookies — Required for the website to function (session management, security).
  • Analytics cookies — Help us understand how visitors use our site (e.g., Google Analytics). These are anonymized.

You can disable cookies in your browser settings, but some website features may not work correctly without them.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy. Booking records are retained for 7 years for accounting and legal compliance. Website analytics data is retained for 26 months. You may request deletion of your data at any time by contacting us.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission. Payment information is processed by PCI-compliant third-party providers — we never store credit card details on our servers.

8. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the Office of the Data Protection Commissioner, Kenya

9. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

10. Third-Party Links

Our website may contain links to external websites (e.g., KWS, UNESCO, airlines). We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Us

For any privacy-related questions or to exercise your data rights, contact us at:

Climb Mount Kenya
Nanyuki, Laikipia County, Kenya
Email: info@climbmountkenya.org
Phone: +254 722 123 456

Or visit our contact page.